{"id":1569,"date":"2018-10-31T10:58:46","date_gmt":"2018-10-31T10:58:46","guid":{"rendered":"https:\/\/www.pmctelecom.co.uk\/blog\/?p=1569"},"modified":"2022-09-30T16:12:55","modified_gmt":"2022-09-30T16:12:55","slug":"voip-telephone-systems-your-questions-answered","status":"publish","type":"post","link":"https:\/\/m2staging.pmctelecom.co.uk\/blog\/voip-telephone-systems-your-questions-answered\/","title":{"rendered":"VoIP Telephone Systems \u2013 Your Questions Answered"},"content":{"rendered":"<p class=\"last-updated\">Last updated on September 30th, 2022 at 04:12 pm<\/p>\n<div id=\"ez-toc-container\" class=\"ez-toc-v2_0_56_1 counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<p class=\"ez-toc-title\">Table of Contents<\/p>\n<label for=\"ez-toc-cssicon-toggle-item-6a2c5d1300bb6\" class=\"ez-toc-cssicon-toggle-label\"><span class=\"\"><span style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #595859;color:#595859\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #595859;color:#595859\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/label><input type=\"checkbox\"  id=\"ez-toc-cssicon-toggle-item-6a2c5d1300bb6\" checked aria-label=\"Toggle\" \/><nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/m2staging.pmctelecom.co.uk\/blog\/voip-telephone-systems-your-questions-answered\/#Voip_Telephone_Systems_101\" title=\"Voip Telephone Systems 101\">Voip Telephone Systems 101<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/m2staging.pmctelecom.co.uk\/blog\/voip-telephone-systems-your-questions-answered\/#What_is_a_VoIP_system\" title=\"What is a VoIP system?\">What is a VoIP system?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/m2staging.pmctelecom.co.uk\/blog\/voip-telephone-systems-your-questions-answered\/#Whats_the_difference_between_VoIP_and_hosted_VoIP\" title=\"What\u2019s the difference between VoIP and hosted VoIP?\">What\u2019s the difference between VoIP and hosted VoIP?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/m2staging.pmctelecom.co.uk\/blog\/voip-telephone-systems-your-questions-answered\/#What_is_an_example_of_a_VoIP\" title=\"What is an example of a VoIP?\">What is an example of a VoIP?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/m2staging.pmctelecom.co.uk\/blog\/voip-telephone-systems-your-questions-answered\/#How_do_I_get_VoIP_phone_service\" title=\"How do I get VoIP phone service?\">How do I get VoIP phone service?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/m2staging.pmctelecom.co.uk\/blog\/voip-telephone-systems-your-questions-answered\/#Can_I_use_a_regular_phone_with_VoIP\" title=\"Can I use a regular phone with VoIP?\">Can I use a regular phone with VoIP?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/m2staging.pmctelecom.co.uk\/blog\/voip-telephone-systems-your-questions-answered\/#Is_Skype_a_VOIP\" title=\"Is Skype a VOIP?\">Is Skype a VOIP?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/m2staging.pmctelecom.co.uk\/blog\/voip-telephone-systems-your-questions-answered\/#Why_do_you_use_VOIP\" title=\"Why do you use VOIP?\">Why do you use VOIP?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-9\" href=\"https:\/\/m2staging.pmctelecom.co.uk\/blog\/voip-telephone-systems-your-questions-answered\/#Can_you_text_a_VOIP_number\" title=\"Can you text a VOIP number?\">Can you text a VOIP number?<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-10\" href=\"https:\/\/m2staging.pmctelecom.co.uk\/blog\/voip-telephone-systems-your-questions-answered\/#The_big_switch_off\" title=\"The big switch off\">The big switch off<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-11\" href=\"https:\/\/m2staging.pmctelecom.co.uk\/blog\/voip-telephone-systems-your-questions-answered\/#Case_studies\" title=\"Case studies\">Case studies<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-12\" href=\"https:\/\/m2staging.pmctelecom.co.uk\/blog\/voip-telephone-systems-your-questions-answered\/#In_conclusion%E2%80%A6\" title=\"In conclusion&#8230;\">In conclusion&#8230;<\/a><\/li><\/ul><\/nav><\/div>\n<h2 class=\"wp-block-heading\" id=\"h-voip-telephone-systems-101\"><span class=\"ez-toc-section\" id=\"Voip_Telephone_Systems_101\"><\/span>Voip Telephone Systems 101<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Here at PMC Telecom, we get a lot of people asking questions about VoIP systems. This is unsurprising really, as although the technology was developed in the mid-nineties, its growth since then has been astonishing, meaning it is one of the hottest topics within the industry. We will try and debunk some of the myths regarding costs and the process of transferring from an old system, as well as answer some of the more common questions regarding VoIP systems.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-what-is-a-voip-system\"><span class=\"ez-toc-section\" id=\"What_is_a_VoIP_system\"><\/span>What is a VoIP system?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>In layman&#8217;s terms, a <a href=\"https:\/\/www.pmctelecom.co.uk\/blog\/telecoms-jargon-buster\/#What_Does_VoIP_Mean_Voice_Over_Internet_Protocol\">Voice over Internet Protocol (VoIP)<\/a> system makes phone calls through the internet, rather than through a regular landline or a mobile network. It works by digitising analogue voice signals and sending them as data over your broadband line. Calls made this way are much cheaper and have more features than traditional analogue phone systems.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"alignleft\"><img decoding=\"async\" loading=\"lazy\" width=\"800\" height=\"303\" src=\"https:\/\/www.pmctelecom.co.uk\/wp\/wp-content\/uploads\/2018\/10\/VoiP-image.png\" alt=\"A VoIP Phone in use\" class=\"wp-image-1597\" srcset=\"https:\/\/m2staging.pmctelecom.co.uk\/blog\/wp-content\/uploads\/2018\/10\/VoiP-image.png 800w, https:\/\/m2staging.pmctelecom.co.uk\/blog\/wp-content\/uploads\/2018\/10\/VoiP-image-300x114.png 300w, https:\/\/m2staging.pmctelecom.co.uk\/blog\/wp-content\/uploads\/2018\/10\/VoiP-image-768x291.png 768w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/><\/figure><\/div>\n\n\n<h2 class=\"wp-block-heading\" id=\"h-what-s-the-difference-between-voip-and-hosted-voip\"><span class=\"ez-toc-section\" id=\"Whats_the_difference_between_VoIP_and_hosted_VoIP\"><\/span>What\u2019s the difference between VoIP and hosted VoIP?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Both provide telecommunications via the internet; the difference being that a hosted VoIP avoids the need to physically have all the IT equipment and data storage in-house as the host will have all this available on their cloud over the internet. This means that the service provider is responsible for the hardware, software, maintenance and integrity of the system, making it the most cost-effective option.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-what-is-an-example-of-a-voip\"><span class=\"ez-toc-section\" id=\"What_is_an_example_of_a_VoIP\"><\/span>What is an example of a VoIP?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>The are many examples of applications, especially via smartphones, that use VoIP. The more popular ones that you would have heard of and probably used are apps such as <strong>FaceTime<\/strong>, <strong>Google Hangouts<\/strong>, <strong>Whatsapp<\/strong> and <strong>Skype<\/strong>. These are often described as consumer VoIP and are on the whole designed for personal use.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter\"><img decoding=\"async\" loading=\"lazy\" width=\"600\" height=\"124\" src=\"https:\/\/www.pmctelecom.co.uk\/wp\/wp-content\/uploads\/2018\/10\/COnsumer-voip-faceime-google-hangouts-skype-whatsapp-1.png\" alt=\"Facetime, Hangouts, Skype and Whatsapp Logos\" class=\"wp-image-1577\" srcset=\"https:\/\/m2staging.pmctelecom.co.uk\/blog\/wp-content\/uploads\/2018\/10\/COnsumer-voip-faceime-google-hangouts-skype-whatsapp-1.png 600w, https:\/\/m2staging.pmctelecom.co.uk\/blog\/wp-content\/uploads\/2018\/10\/COnsumer-voip-faceime-google-hangouts-skype-whatsapp-1-300x62.png 300w\" sizes=\"(max-width: 600px) 100vw, 600px\" \/><\/figure><\/div>\n\n\n<p>Business VoIP, as the name suggests, is geared towards businesses of various sizes. Although both use the same fundamental technology, they do differ &#8211; mainly due to the extra features and functions offered by business VoIP.<\/p>\n\n\n\n<p>Usually a hosted business VoIP has much more control over calls, managed via an online portal, giving access to functions such as call diversions, call queuing, on hold music, recording, direct inbound dialling (DDI) and so on.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-how-do-i-get-voip-phone-service\"><span class=\"ez-toc-section\" id=\"How_do_I_get_VoIP_phone_service\"><\/span>How do I get VoIP phone service?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>By speaking to a company that specialises in providing high quality VoIP services. They will set you up with a broadband connection (if you don&#8217;t already have one), as well as providing advice on the proper equipment you will need such as phones and headsets along with set up and installation. This allows you to concentrate on your business rather than setting up and maintaining your phone system.<\/p>\n\n\n\n<p>Here at <strong>PMC Telecom<\/strong>, we offer services such as:<\/p>\n\n\n\n<ul><li>Automatic cloud call recording.<\/li><li>Free and unlimited internet calls from your business to anybody else within your organisation.<\/li><li>A number that isn\u2019t tied to one location<\/li><li>Fully integrated IOS and Android with the VCHD app<\/li><\/ul>\n\n\n\n<p>For more information follow this link to our page on <a href=\"https:\/\/www.pmctelecom.co.uk\/hosted-voip-options\/\">hosted VoIP packages here<\/a>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-can-i-use-a-regular-phone-with-voip\"><span class=\"ez-toc-section\" id=\"Can_I_use_a_regular_phone_with_VoIP\"><\/span>Can I use a regular phone with VoIP?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Another plus point about VoIP is the ability to use your regular analogue phone via an analogue <a href=\"https:\/\/www.pmctelecom.co.uk\/cisco-ata192-multiplatform-analog-telephone-adapter-new\/\">telephone adaptor (ATA)<\/a>. The adaptor will differ depending on both your phone and VoIP connection, but in most cases, an ATA will allow your phone to communicate with your VoIP service. The ATA will simply connect to your analogue phone (usually via an RJ-11 jack) and then to your router or internet connection via an Ethernet cable, using an RJ-45 jack.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-is-skype-a-voip\"><span class=\"ez-toc-section\" id=\"Is_Skype_a_VOIP\"><\/span>Is Skype a VOIP?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Skype was one of the first services that made VoIP so popular. It has allowed people to share instant messages and make voice and video calls for free worldwide.<\/p>\n\n\n\n<p>Although \u2018Skype for Business\u2019 sounds similar to other VoIP services on the market it does have its limitations as it tends to be geared towards large organisations that use Microsoft Office. In that respect it is not very flexible or adaptable so it may not suit many types of businesses.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-why-do-you-use-voip\"><span class=\"ez-toc-section\" id=\"Why_do_you_use_VOIP\"><\/span>Why do you use VOIP?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>The main reason businesses use VoIP is usually down to lower cost. Because a VoIP system is software driven and usually hosted via a cloud, it pretty much guarantees that you will spend less money on your hardware and system maintenance. Calls will also be much cheaper, especially as you won\u2019t have to pay extra for phone calls to other countries. Other call savings can be made depending on the provider \u2013 for instance here at <strong>PMC Telecom<\/strong> calls from your business to anybody else within your organisation are totally free &#8211; no limits.<\/p>\n\n\n\n<p>VoIP systems also have increased functionality compared to traditional phone networks, and are a lot more flexible. You can take and manage calls not just from your desk phone, but from your computer or your mobile. Incoming calls are routed automatically to your VoIP phone, meaning you can take it wherever you like, as long as you can connect it to the internet, and still receive your calls &#8211; ideal for staff working from home or various offices nationally or globally.<\/p>\n\n\n\n<p>It also allows several people in your office to make calls at the same time, avoiding the need of having to install multiple phone lines.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-can-you-text-a-voip-number\"><span class=\"ez-toc-section\" id=\"Can_you_text_a_VOIP_number\"><\/span>Can you text a VOIP number?<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>The simple answer is yes \u2013 as long as your service provider offers it as part of their package. Combine this functionality with calls, fax, voicemail, call recording and call forwarding and you will see how a hosted VoIP system can be a powerful tool indeed.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-the-big-switch-off\"><span class=\"ez-toc-section\" id=\"The_big_switch_off\"><\/span>The big switch off<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>In <a href=\"https:\/\/www.pmctelecom.co.uk\/blog\/are-landline-phones-being-phased-out-in-2025\/\">2025 Landline Telephones, Anologue and ISDN lines are being axed<\/a> in favour of VoIP across the whole of the UK&#8217;s telephone network. All newly installed lines from 2023 will be installed as VoIP lines so it does make sense to get ahead of the curve and switch to VoIP at your earliest opportunity before companies start to get busy with new installs and trooubleshootin enmase.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-wp-embed is-provider-pmc-telecom wp-block-embed-pmc-telecom\"><div class=\"wp-block-embed__wrapper\">\n<blockquote class=\"wp-embedded-content\" data-secret=\"KdRhRBsFGV\"><a href=\"https:\/\/www.pmctelecom.co.uk\/blog\/are-landline-phones-being-phased-out-in-2025\/\">Are landline phones being phased out in 2025?<\/a><\/blockquote><iframe class=\"wp-embedded-content\" sandbox=\"allow-scripts\" security=\"restricted\" style=\"position: absolute; clip: rect(1px, 1px, 1px, 1px);\" title=\"&#8220;Are landline phones being phased out in 2025?&#8221; &#8212; PMC Telecom\" src=\"https:\/\/www.pmctelecom.co.uk\/blog\/are-landline-phones-being-phased-out-in-2025\/embed\/#?secret=ON0rPP9YFk#?secret=KdRhRBsFGV\" data-secret=\"KdRhRBsFGV\" width=\"600\" height=\"338\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\"><\/iframe>\n<\/div><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-case-studies\"><span class=\"ez-toc-section\" id=\"Case_studies\"><\/span>Case studies<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>We spoke to some small businesses who have found the positive impacts of Hosted VoIP communications in their businesses. If you&#8217;d like to read more, please click through.<\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-wp-embed is-provider-pmc-telecom wp-block-embed-pmc-telecom\"><div class=\"wp-block-embed__wrapper\">\n<blockquote class=\"wp-embedded-content\" data-secret=\"4TVNf2qB3E\"><a href=\"https:\/\/www.pmctelecom.co.uk\/blog\/this-is-how-hosted-voip-is-improving-small-businesses\/\">This Is How Hosted VoIP Is Improving Small Businesses<\/a><\/blockquote><iframe class=\"wp-embedded-content\" sandbox=\"allow-scripts\" security=\"restricted\" style=\"position: absolute; clip: rect(1px, 1px, 1px, 1px);\" title=\"&#8220;This Is How Hosted VoIP Is Improving Small Businesses&#8221; &#8212; PMC Telecom\" src=\"https:\/\/www.pmctelecom.co.uk\/blog\/this-is-how-hosted-voip-is-improving-small-businesses\/embed\/#?secret=A9Tv9wk4pR#?secret=4TVNf2qB3E\" data-secret=\"4TVNf2qB3E\" width=\"600\" height=\"338\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\"><\/iframe>\n<\/div><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-in-conclusion\"><span class=\"ez-toc-section\" id=\"In_conclusion%E2%80%A6\"><\/span>In conclusion&#8230;<span class=\"ez-toc-section-end\"><\/span><\/h2>\n\n\n\n<p>Hopefully this article has answered many of your questions regarding VoIP, but if you have any further queries then don\u2019t hesitate to contact us here at PMC Telecom by visiting our website \u2013 we are happy to help.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>We explain the basics about what a VoIP Telephone system actually is and how it can be beneficial to your business to take a look at using a hosted telephone system.<\/p>\n","protected":false},"author":19,"featured_media":1597,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3],"tags":[49,109,107,108],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v21.3 (Yoast SEO v21.3) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>VoIP Telephone Systems \u2013 Your Questions Answered | PMC Telecom<\/title>\n<meta name=\"description\" content=\"Voip telephone systems and all the questions you may have are answered in this blog post. 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